These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.
This article will show you how to resend a digital gift card, deactivate a gift card, or repurpose a gift card so you can sell it again.In this article
Resend a digital gift card
Unfortunately, there can be situations in which customers misplace their gift cards. There is an easy way to resend a copy of their gift card from talech.com, ensuring that they are impressed with your excellent customer service!
- Log in to talech.com and select Items > Issued Gift Cards.
- Scroll through the issued gift cards to locate the one you wish to resend or use the search bar to search by the gift card number.
- Select the gift card to open the edit menu.
- Select Resend at the bottom.
- Confirm the email address listed and then select Resend Gift Card on the pop-up that appears. If the email listed is incorrect, you’ll have to deactivate the gift card and send a new one. See Deactivate a gift card section below.
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Deactivate a gift card
You can deactivate any issued gift card if a gift card was lost, an emailed gift card was not received or sent to the wrong email, or you need to repurpose (reuse) a used gift card.
- From the Issued Gift Cards page (Items > Issued Gift Cards), select the gift card to open the edit menu.
- Select the ellipsis […] in the top right > Deactivate Card.
- Select Deactivate Card on the pop-up that appears from the right of the screen. Deactivating disables the card and prevents any remaining balance from being used. Reactivation of a deactivated card can only be done on talech Register (see next section Repurpose a gift card).
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Repurpose a gift card
If you’d like to repurpose a gift card that’s been used so you can reload and sell it again, you can either activate a gift card via the Gift Card option in Back Office or activate the gift card as part of a sale transaction to a customer.
Via Back Office
- Make sure the gift card is deactivated by following the steps above in section Deactivate a gift card.
- When ready to resell the deactivated gift card, open talech Register.
- Go to the Dashboard > Back Office > Gift Cards.
- Enter the amount of the gift card.
| Important! The amount must match the previous gift card amount when it was first activated and sold. Example: If a $25 gift card was previously sold, used and deactivated, it must be reactivated at the same $25 amount, or you will receive an error. |
- Enter the gift card number by either swiping the card through your card reader (if equipped with one), scanning it with your point-of-sale device’s camera, or manually keying it in.
- Select Activate.
Via sale transaction
- Go to Dashboard > Register.
- Select the Gift Cards category.
- Select a gift card product.
| Important! The amount must match the previous gift card amount when it was first activated and sold. Example: If a $25 gift card was previously sold, used and deactivated, it must be reactivated at the same $25 amount, or you will receive an error. |
- Process the transaction according to your customer’s preference.
- Once the transaction is processed, activate the gift card by either swiping the card through your card reader (if equipped with one), scanning it with your point-of-sale device’s camera, or manually keying it in.
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Need more help?
- talech training & device support (24/7): 1-888-995-1998
- Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura