Elo Touch PayPoint Troubleshooting

These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.

The all-in-one talech Elo station integrates cash drawer, barcode scanner, and receipt printer for your iPad register. This article provides solutions to common errors.

This article applies to any of the following:

Register type

Region

talech tier

Business type

iPad

USA
CA
Europe

Starter
Standard
Premium

Quickserve
Retail
Service

Compatible iPads

The Elo Touch is compatible with the Apple iPad 4, iPad Air and iPad Air 2. Interchangeable dock trays are included in the box.

Paper specifications

The Elo Paypoint uses 2/4" Thermal Paper for receipts.

Barcode Scanner Specifications

The barcode scanner is a 1D barcode scanner. It is compatible with most barcodes found on items with UPC and EAN codes. The scanner will emit a beep when scanning only if the volume on the iPad is not muted.

Because the scanner is integrated into the all-in-one unit, there is no way to disable the scanner.

ELO Connections

The Elo requires a power connection and the connection to the iPad via the dock connector. Although there are other ports on the Elo such as USB and RJ45, these connections are not used by talech in any way and should not have any other peripheral connected to them.

Testing the Printer

After installing, tap on the Register app and follow the login process.

Once logged in, tap Dashboard on the top left.

Then tap on Back Office > Help > Elo Paypoint.

From there, tap on Update to have your Elo station's firmware updated (000.009.011).

After restarting the app, unplug and re-plug the Elo station back in. This refreshes the system for the firmware and printer.

Once signed back in, tap on Dashboard > Back Office > Settings > Printers.

Then tap on Auto-detect on the right. This should add the Elo printer as talech station.

Tap on talech station and then tap Test Print.

General troubleshooting steps

Symptom	Cause	Resolution
Receipts stop printing or the cash drawer does not pop open	talech Register version is out of date	Tap on Dashboard > Back Office > Help. Check the version on the top right. Tap on Update to install. Please note that you will need your talech email and log in.
	Check the printer is active	Navigate to Dashboard > Back Office > Settings > Printers. Select Auto-detect and make sure it shows talech station as available. When the printer shows Available it will be able to print and your cash drawer should pop open.
	App needs to be restarted	Ensure that you have the Admin log in and password. Quickly double-click the Home button on the iPad to show the recently used apps and swipe it up to close. Sign back in to the app and do a test print or hit No Sale to see if the cash drawer responds. You can also reboot the iPad by holding the ‘Home’ button and the off/on button on the iPad for about 10 seconds until it restarts.
	iPad connection needs to be re established	Remove the iPad from the stand. You may have to unscrew the port with the lightning connector. Ensure that the lightning connector is not damaged or obstructed. Reinsert the iPad and ensure that it is snugly screwed in but not too tight.
	Reboot the station	Unplug from the power outlet, wait 10 seconds before plugging it back in. This can be done without turning the iPad off. If you use the iPP320 card reader please reboot the payment terminal by toggling swiper settings off under Dashboard > Back Office > Settings > Allow swipe for PIN entry. Test the set up by selecting No Sale
Card reader disconnected	Pair a card reader	If you are an Elavon or US Bank customer, transactions will be processed on an Ingenico card reader.

Need more help?

talech training & device support (24/7): 1-888-995-1998
Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura