Lane 3000 Card Reader Troubleshooting

These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.

The Lane 3000 may have difficulty with transactions due to connection issues, card reader settings, or a recent card reader update. This article will cover common symptoms, causes, and resolutions. 

In this article 

Quick start troubleshooting

Common issues and fixes

Quick start troubleshooting

General recommendations

• All point-of-sale hardware should be connected to its own network served from a dedicated router behind your ISP’s gateway. 
• The Lane 3000 should not be connected directly to your ISP-provided modem or gateway. These devices have a built-in router that is not designed for point-of-sale use and will typically result in failure to communicate with the reader properly.

Network troubleshooting

Try any one of these to resolve network issues.

 

If using an iPad:

• Make sure both devices (Lane 3000 and your point of sale device) are on the same network. The ethernet cable for the Lane 3000 should be connected to the same router that your point of sale device is connected to (either via Wi-Fi or ethernet cable).
• Disconnect the Lane 3000 Ethernet cable from the router and plug it back in.

 

If using an iPad or talech Register:

Reboot your router.

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Device troubleshooting

Try any of these to resolve device issues with the Lane 3000 or your point of sale device. 

 

Reboot the Lane 3000: Press and hold the # and yellow buttons together until the device reboots. 

 

If using an iPad: Force close the talech Register app and then re-launch the app.

 

If using the talech Register device: Log out of the talech Register app and then log back in.

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If these quick start troubleshooting steps don’t resolve your issues, see the common issues and fixes below.

Common issues and fixes

Issue 1: I’m getting a payment error / My card reader connection fails when running a transaction

Issue 2: I’m seeing an SSL error message instead of an IP address.

Issue 3: The Lane 3000 is unresponsive when starting a transaction.

Issue 4: The Lane 3000 was recently updated and is now no longer processing transactions.

Issue 1: I’m getting a payment error / My card reader connection fails when running a transaction.

What’s happening? The Lane 3000 isn’t talking to your Register. Run through these steps to reconnect your Lane 3000 and Register.

 

Applies to iPad only.

1. Make sure the Lane 3000 is selected in your Register settings (Back Office > Card reader).
2. Check that the device address (IP address) matches in both devices.
3. Ensure the port on Register and the Lane 3000 is set to 12000.
4. Restart the reader and check the IP address again.

• If the IP address changed, restart the Lane 3000 again.
• If the IP address remained the same, move on to the next step.

5. Check the network status symbol on the top left of the Lane 3000 screen.

• Green network symbol = connected. Try running a transaction.
• White = not connected. Make sure the Lane 3000 is connected to your network.

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Issue 2: I’m seeing an SSL error message instead of an IP address.

What’s happening? The Lane 3000 needs a security update.

 

Applies to iPad and talech Register.

1. Ensure the Lane 3000 is connected to your network.
2. Enable the SSL options for the Lane 3000 by following the steps here: Lane 3000 Overview and Setup Guide.
3. Run a test transaction.

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Issue 3: The Lane 3000 is unresponsive when starting a transaction.

What’s happening? The Register app has lost communication with the Lane 3000 or the router.

 

Applies to iPad only.

1. Connect the Lane 3000 Ethernet cable into another open port on the router (if available). If no extra port is available, disconnect and re-connect the Ethernet cable to the router.
2. Force-quit the Register app.
3. Re-launch the Register app and attempt to run the transaction again.

 

Applies to talech Register only.

1. Log completely out of talech Register.
2. Log back in.
3. Run a test transaction. An update may be required which should start automatically.

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Issue 4: The Lane 3000 was recently updated and is no longer processing transactions.

Periodically, the card reader needs to update which if not downloaded and installed correctly may interfere with processing card transactions. If you are experiencing issues with a recent card reader update, follow these steps to update the card reader with the talech Register app.  

 

Applies to iPad only.

1. Log into talech Register.
2. Make sure the version # of the talech Register app is at least the minimum app version required as outlined in this article: talech Minimum App Requirements.
3. Go to Back Office > Settings > General.
4. Scroll down on the right and select Card reader.
5. Get iPad IP address.
6. On the reader IP and port, clear out the fields so they are both blank. Change to card reader Magtek I/Udynamo (this should now have a check mark next to it on the right-hand side).
7. Force close talech app.
8. Make sure the iOS or Android software version is current or at least the minimum version required as outlined in this article: talech Minimum App Requirements.
9. On the Lane 3000 – Press 0001 > 2 Ethernet Parameters (Green key) > 6/7 SSL Mode (Green Key) > Set to Option 1 – NONE (Green key to save).
10. Press Red X button to save and reboot.
11. When the Lane 3000 gets to the Welcome/This Lane Closed – Press 0000 and scroll down to find the IP address of the card reader.
12. Open the talech Register app and go to Back Office > Settings > Card reader.
13. Change back to Lane 3000 (this should now be checked on the right-hand side).
14. Input the IP address (obtained from the 0000 screen earlier) and port (should be 12000).

 

Applies to talech Register only.

1. Log into talech Register.
2. Make sure the version # of the talech Register app is at least the minimum app version required as outlined in this article: talech Minimum App Requirements.
3. Log completely out of the talech Register app.
4. Log back in.
5. Go back to the Register and add a custom item $1.00.
6. Select Pay > Charge. Update should start automatically and complete.

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Need more help?

• talech training & device support (24/7): 1-888-995-1998
• Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura