Store Credit - issue, track, and apply payments

These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.

Issue a refund for returned items without having to reimburse credit transactions or dispense cash using store credit.  
 
The store credit may be associated with a customer profile (recommended). Store credit amount is associated with a unique ten-digit store credit ID.  

Issuing Store Credit 

1. Navigate to the Register view and select Orders in the top right corner. 

 

 

2. Select Closed, then select the receipt number to refund. Utilize the search glass in the top left corner and look up the order using the 4-digit receipt number or the last 4 digits of the credit card number.

 

  

 

3. Select Return Items.

 

 

4. Select the circle next to the items to return (the circle will be filled in blue when it is selected). Then select Next in the upper right-hand corner.

 

 

5. Select Store Credit.

 

6. In the following window prompt, you will be given the option to apply the store credit to a customer account. Use the search bar to select a current customer account or tap the + button to create a new account.

 

 

7. After selecting a customer account, select Next. A copy of the store credit receipt will appear. Email or print a copy of this for the customer.

 

 

8. When you are finished, select Close in the top left corner.  

 
Applying a Store Credit Payment 

1. Navigate to the payment screen and select the Store Credit option.  
2. Search the store credit account by looking up the store credit # or the customer's name, email, or phone number.  

 

 

3. Once the store credit is located, select Redeem.

 

 
 

4. Select the blue Apply Store Credit button.  

Tracking Store Credit 
When store credit is associated to a customer account: 

1. From the talech Register App’s Dashboard view, select Back Office > Customers. 
2. Search for the customer’s profile and tap on it to open additional details.  
3. Select Accounts across the top, then select Store Credit.  
    

When store credit is not associated with a customer account: 

1. Login to your account on www.talech.com  
2. Select Orders from the left menu and select the order associated with the store credit. 

  

3. Select the Payments tab to view the Store Credit Payment that is usually generated from a refund/return. 

 

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Need more help?

• talech training & device support (24/7): 1-888-995-1998
• Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura