These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.
This article will show you how to process a return or refund on talech Mobile either from an existing order/transaction or as a standalone refund.
This article applies to the following:
| Register Type |
|---|
|
| Region |
|---|
|
| Tier |
|---|
|
| Business type |
|---|
|
In this article
Return an item from an order
Follow these steps to process a return from an existing order.
- From the dashboard, select Orders.
- Select the Closed tab.
- There will be a list of closed transactions, select the order that you want to return.
- Select Return at the bottom of the screen.
-
Put a check mark next to the item(s) that needs to be returned.
-
You will then see a refund button to proceed with the return.
Refund and re-open an order
Follow these steps to process a refund on a closed order to send it back to the open orders. This is useful if the customer needs to pay with a different payment type, you need to apply a missing discount or edit items in the order.
| Note: Refunding and re-opening an order is only available for restaurant accounts. |
- From the dashboard, select Orders.
- Select the Closed tab.
- Select the order you want to refund.
- Select Refund at the bottom.
- Select Refund again complete the transaction and re-open the order.
- You can now process the order with a new payment type, apply a discount or edit items in the order.
Standalone refunds
Standalone refunds can be processed independent of a specific order or transaction from several different screens in talech Register.
Process a refund from the register screen
Follow these steps to process a standalone refund from the Register screen.
-
From the talech Mobile Register, Catalog, or Menu Screen, Select the three dots at the top of the screen.
-
Select Create Refund at the bottom of the screen.
-
Select Continue in Refund Mode.
- Select the Items or Amount to be refunded.
- Select Refund at the bottom of the screen.
- Insert, swipe, or tap the card to be refunded.
- Select the receipt option: text, email, or no receipt.
Process a refund from the keypad screen
- From the Keypad screen, Select the three dots at the top of the screen.
- Select Create Refund at the bottom of the screen.
- Select Continue in Refund Mode.
- Enter the Refund Amount using the keypad.
- Verify the amount of the refund is correct, and then select Refund.
- >Insert, swipe, or tap the card to be refunded.
- Select the receipt option: text, email, or no receipt.
Process a refund from the cart screen
Follow these steps to process a standalone refund from an empty cart.
- From the Empty Cart screen, Select the three dots at the top of the screen.
- Select Create Refund at the bottom of the screen.
- Select Continue in Refund Mode.
- Tap the menu icon and select the Items to be refunded.
- Select Refund at the bottom of the screen.
- Insert, swipe, or tap the card to be refunded.
- Select the receipt option: text, email, or no receipt.
Need more help?
- talech training & device support (24/7): 1-888-995-1998
- Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura