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Refund a payment and re open an order

This article will show you how to refund a payment and re-open an order.

Payments & Tips FAQ

These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.

This article will show you how to refund a payment and re-open an order.

 

Notes: 
  • Refunding and re-opening an order is available for restaurant accounts only.
  • Restaurants can only see orders from the current business day.
  • Refunding payments may affect your reporting. 
  • When refunding a payment, it will appear as cash on the reports. 
  • Refunds are not supported on Debit Cards, learn more here PIN Debit Preferences.

 

This article applies to the following:

Register Type
  • iPad
  • Poynt
  • talech Register
  • Mobile
  • Terminal
Region
  • USA
  • CA
  • Europe
Tier
  • Starter
  • Standard
  • Premium
  • Mobile
Business type
  • Restaurant

In this article

Refunding a payment
Reopening an order
How to refund a payment and reopen an order
Refunding a partial payment

Refunding a payment  

This is useful when a customer pays with the wrong credit card or tender type or wants a refund. This is only to refund a specific payment - not return any items. E.g., Customer paid with his personal card instead of a corporate card.  

Reopening an order  

Reopening an order allows for adjusting the order after it's been paid and will move the order from Closed back to Open orders.  

How to refund a payment and reopen an order  

  1. In talech Register go to the Orders > Closed.
  2. Tap on the order that needs to be refunded.
  3. Tap Refund Payments. 

  

register app closed order screen with refund payments button highlighted  

  

  1. Choose the payment to be refunded then select Next.  

  

register app refund order screen    

 

  1. Select Refund at the bottom of the screen.  
  2. The next screen allows you to print a receipt for the customer and move the order to the Open Order tab.  
      

register app refund receipt screen with options to email or print or no receipt  

  

You now have opened the order and can tender a different payment type, apply a missing discount, or edit items in the order.  

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Refunding a partial payment  

  1. Find the partially paid order under Orders > Open and tap to open the order.  
  2. Scroll to the bottom of the screen. On the right side under the items in the order you will see the payment(s) that have been applied.
  3. To refund the payment, swipe it to the left.

 

register app closed order screen with partial payment to be refunded swiped and refund button visible   

 

  1. Then select the red refund button that is revealed when you swipe to the left.  

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Need more help?

  • talech training & device support (24/7): 1-888-995-1998
  • Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura

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