Set Up Online Ordering – Restaurant and Retail Businesses

These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.

Get your restaurant or retail business online in just a few steps!

This guide walks you through:

• Setting up your inventory and order preferences
• Adding order types and acceptable payments
• Customizing your website to add your own brand
• Finally, enabling online ordering to create your website

Once everything is set up, your customers can easily order from your personalized website—making it simple for them and stress-free for you.

In this article

Set up your inventory

Set up your prep and order ready times

Add order and payment types

Add delivery area for delivery order type

Customize your website

Add a logo

Verify business information

Add banner announcement

Add a website banner

Add categories to online ordering

Add your own policies

Enable online ordering

Set your order notification preferences

Promote your website

Set up your inventory

Before turning your website on, make sure your inventory is set up the way you want it for your business type. Things to consider include:

• Do you have all the variations and modifiers you need for each menu item? If not, see Variations vs Modifiers for some ideas.
• Have you verified that your item prices and costs are accurate? Make sure Enable Variable Pricing is turned off for any items you plan to list on your website—only items with fixed pricing are eligible for inclusion in your online store. See the Pricing section of Create and Edit Products on talech.com to update your costs/prices.
• Do you have suppliers added for each of your products/menu items? See How to Add a Supplier for details.
• Do your products/items/menu all have images and clear descriptions for a better customer experience? See the Product Details section of Create and Edit Products on talech.com to add images or descriptions.
• Do you have all the inventory tracking features you need turned on? See From Click to Cart: The Impact of Inventory Tracking to the different ways you can utilize them.  
• Do you need to set up any online discounts or special promotions for your products? See Create Discounts on talech.com for discount types and setup.

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Set up your prep and order ready times

These settings provide accurate order ready times that can be provided to your customers.

1. Go to Website > Online Ordering.
2. Scroll down to the Prep Time Estimate section. These settings are used to provide customers with an estimate of when their order will be ready.

• Adjust prep time estimate based on the number of active orders: This setting automatically updates the order ready time based on the average preparation time and the maximum # orders you specify.
• Prep Time Range: Set the minimum and maximum prep times for when an online order is expected to be ready. It calculates order ready time using (Current time) + (Minimum Prep Time) and (Current time) + (Maximum Prep Time).  

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Add order and payment types

Select which order types and payment options you want available on your website.  

1. Still within the Website > Online Ordering page, scroll down to the Online Order Types section.   
2. Toggle on each order type you’d like to have available in your online store. 
3. Set the payments options and order amount limits for each order type.  
   • Pay Online: Allows your customer to pay for their order online using credit card, Apple Pay or gift cards.  
   • Pay In Store: Allows your customer to pay for their order in the restaurant.  
   • Order Minimum: All online orders must meet or exceed this amount for the order to processed. 
   • Order Maximum: Online orders exceeding this amount won’t be processed.  

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Add delivery area for delivery order type

If using the Delivery order type, enable the Delivery Area setting to set a radius for your customers who want to place an order for delivery.

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Customize your website

Add a logo

This is an optional step, but it will get your brand in front of your customers by placing your logo on your online ordering website. 

1. Navigate back to the Home page and select Settings > Business Information.  
2. In the Business Logo section, select Upload Image.  

3. Select an image in the following formats .jpg or .png. Maximum size of the image is 2MB.  
4. Use the edit logo tool to crop, resize or rotate your image. Once done select Apply. 

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Verify business information

1. Scroll down to the Store Hours section and verify your business hours are correct. If not, select Edit and update accordingly. These are the hours your customers will be able to place online orders. 
2. Scroll down to the Contact Info section and verify your phone and email are correct. If not, edit the fields as needed. You can also add any additional website URLs or social medial links for your business. 
3. Scroll back up to the top and select Save.

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Add banner announcement

This is optional, but allows you to add a notification to the top of your site to communicate important messages to your customers such as discounts, deals, upcoming changes, etc. 

1. Navigate to Website > Website Settings. 
2. Scroll down to the Banner Announcement section and toggle Enable banner announcement to on. 
3. Add your message in the Banner Header and Banner Message fields.
4. Select Preview Banner to see how it will appear on your site. 
5. Scroll to the top and select Save. 

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Add a website banner

This is optional but will add an image to the top of your online ordering website. 

1. Navigate to Website > Website Settings. 
2. Scroll down to the Background Image section. Select Upload Image. Your image must be a .jpg or .png and not exceed 2MB. 

3. Use the edit tool to crop, resize or rotate the image. Select Apply when done. 
4. Scroll to the top and select Save. 

Add categories to online ordering

1. Navigate to Website > Website Settings. 
2. Scroll down to the Menu Categories section and select the categories you want to have available for online ordering. Selecting a category adds all the products in that category to your menu on your online ordering website. 

3. Scroll to the top and select Save. 

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Add your own policies

You can customize your own policies to suit your business’ needs.   

1. Navigate to Website > Policies.
2. Each policy option is a tab across the top. There is an open text field where you type your custom policy text and a toggle to display the policy on your website on or off.
3. Once done making changes, select Save.

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Enable online ordering

Finally, after configuring the items and settings associated with your new website, you can turn it on!

1. Login to talech.com and navigate to Website > Online Ordering.  
2. Toggle the Enable Online Ordering setting to on.
3. If you’d like to automatically accept online orders placed on your website, toggle Automatically accept online orders to on. When enabled, every order your customers place via your website is approved with no employee interaction required. If you’d rather review and approve your online orders manually via your point-of-sale device, leave this setting off.

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Set your order notification preferences

1. Scroll down to the Order Notifications section. You can receive notifications via text or email in addition to the notifications received on your point of sale device when an online order is placed.

• None: No additional notifications are sent.
• Email: Receive notifications to your email.   
• Text (SMS): Receive text notifications on your phone.

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Promote your website

Use our promotion tools to direct customers to your website.

Scannable code

Download the custom scannable code to be added to any advertising, promotional flyers or social media to direct potential customers to your website.

HTML link

Copy the HTML link to your website to be shared on another website or social media page.

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Still have questions? Or want to learn more?   Schedule a call with our talech Onboarding Post Go Live Services group. Let us help you make the most of this feature to benefit your business!    Click here to schedule a call: https://go.oncehub.com/talechpostlivehelp.

Need more help?

• talech training & device support (24/7): 1-888-995-1998
• Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura