These guides cover talech Register and related POS equipment. Paytura is your merchant services partner; talech provides the register software and device support referenced in these articles.
Welcome to talech! This article outlines your onboarding journey and guides you through everything you need to know—from account setup to installation and ongoing support.
In this article
There are two available onboarding paths. Please refer to the section that best fits your needs:
Key email to watch for
Hardware and guides
Self-serve vs assisted onboarding
Assisted onboarding
Self-serve onboarding
Your go-to help list
Key emails to watch for
After account creation, check your inbox for:
- Welcome email: Includes your Merchant ID and information about talech.
- Credentials email: Contains your login details and access to the talech Help Site.
- PCI compliance email: Guidance from our compliance partner (depending on your account).
- Go-live email: Sent when you being accepting payments. Features links to helpful resources such as PaymentsInsider and PaymentStart.
| Tip! Check your spam/junk folder for these emails. Save your login info to speed up activation later. |
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Hardware and guides
Your talech hardware will be shipped and arrive with printed setup guides. You can also access the digital versions below:
talech Terminal Quick Start Guide
Moby 5500 Set Up with talech Mobile
Link 2500 Set Up with talech Mobile
talech Register Setup
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Self-serve vs assisted onboarding
There are two available onboarding paths. Please refer to the section that applies to your account:
Assisted onboarding: Required for starter, standard, and premium users. A dedicated Onboarding Specialist will guide you through your setup via a series of scheduled calls.
Self-serve onboarding: Ideal for mobile or free-tier users. You’ll receive hardware and setup guides to activate at your convenience.
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Assisted Onboarding
We require assisted onboarding for our starter, standard and premium accounts to ensure a smooth setup and position you for success.
Onboarding steps
Each step includes a call with your dedicated onboarding specialist to help get you ready and answer your questions.
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Step 1: Pre-setup Receive your welcome emails, schedule a 30-minute welcome call and run a network speed test. Step 2: Setup Schedule a 90-minute call to set up your hardware and optimize software to meet your business needs. Step 3: Get ready to go live Schedule a call to ensure you have everything you need to go live and start taking payments. Step 4: Post go live support A final call to ensure business is running smoothly. |
Welcome call and success call objectives
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Welcome Call Objectives (est. 30 min)
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Success Call Objectives (est. 90 minutes)
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Introduction to talech POS
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Introduction to talech.com
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Introduce your business and goals
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Troubleshoot hardware setup issues
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Confirm Welcome email was received with credentials
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Confirm menu input correctly
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Confirm receipt of hardware
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Talech Register app training
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Run Network speed test (if on site)
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Run test transaction
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Set deadline to submit Bulk Menu upload template
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Discuss additional features (online ordering, gift cards, invoices, etc.)
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Set hardware installation date
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Discuss next steps and any outstanding issues
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Set projected Go-Live date
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Confirm projected Go-Live date
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Schedule Success Call
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Recap email will be sent after call completion with supporting articles
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Onboarding widget
During your onboarding journey, the Home page of talech.com features an onboarding widget that provides key details about your assisted onboarding process with action items for each step.
- Use your initial login credentials from the welcome email to sign in to talech.com.
- On the Home page you’ll see the onboarding widget. Use this widget to view contact information for your Onboarding Specialist, key dates, your Merchant ID (MID) and take action on various steps in the onboarding journey.
Installation support
Need additional help setting up your hardware? We offer on-site installation services through our trusted partner, Ovation. Either request this option during your onboarding or contact your sales representative or customer account manager after onboarding.
Post Go Live Services (PGLS)
Available to assisted onboarding, PGLS provides additional training, information on upgrades, help with seasonal changes, and feature setup. Email onboarding@talech.com for more information.
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Self-serve onboarding
Self-Serve onboarding is the only option available with talech Mobile and talech Terminal.
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Step 1: Setup password and PIN Use your initial login credentials to sign into talech.com or the talech app to setup your new password and PIN for subsequent logins. Step 2: Choose your business settings Set your business hours, contact info, report preferences and other settings specific to your business operations. Step 3: Create products/items Create products/items/services for your menu/catalog, any applicable taxes, discounts, service charges or other related features. Step 4: Review tax settings Review the taxes set up for your products/items/services to make sure the amounts are accurate. Step 5: Set up low inventory alerts For products/items, turn on inventory tracking and set up low inventory alerts to stay on top of your inventory needs. |
Sign in, password and PIN
- After account creation, you will receive your welcome email with the subject line Welcome to talech: Get Started Here! containing your initial login credentials.
- Use your initial login credentials from the welcome email to sign in to talech.com, talech Mobile or talech Terminal.
- Follow the prompts to set up your new password and PIN.
| Note: Self-Serve onboarding does not include setup or install assistance and does not include menu assistance. |
Your self-service toolkit
Below are some links to resources to aid you during your self-service onboarding journey. Visit any of the following articles that are applicable to your store set up and hardware received.
| Link | Description |
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A help site featuring hundreds of articles on the talech Register app and hardware—designed to help you learn, use, and troubleshoot with ease.
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Article that guides you through the first steps with talech including links to other articles for various hardware and software options you might be using.
Applicable for those using iPad, Poynt or talech Register.
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Article that guides you through setting up your business on talech Mobile and any related hardware/features.
Applicable for those using talech Mobile on iOS or Android.
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| talech.com | Back office login site for your talech account that provides information about how your business is performing and tools and settings for managing your business. |
| talech.com - talech New | Article that provides an overview of the features available from your talech.com back office login with links to other articles to help make the most out of talech.com. |
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Your go-to help list
Whether assisted or self-service, these contacts are here to help.
Onboarding Team: (888) 995-1998 (Mon–Fri, 8am–7pm ET) | onboarding@talech.com
CAT Team: 866-451-4007 (Mon–Fri, 8:30am–9:00pm ET)
Support email: support@talech.com
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Need more help?
- talech training & device support (24/7): 1-888-995-1998
- Paytura merchant support (24/5): 1-855-4-PAYTURA or contact Paytura