Contactless Dining and Curbside Pickup - End to End Experience

Contactless dining allows your customers to view your menu, order their meal, and pay for their order by scanning a 2D code from their mobile device. This allows your customers to have a low or no contact dining experience for delivery, curbside pickup, and dine in orders.

Curbside pickup allows your customers to place an order online through your website and pick it up when ready from the convenience of their car.  

In this article

• 2D code setup
  • Default 2D code
  • Custom 2D code
• Dine in experience
• Curbside pickup

2D code setup

Using a 2D code placed on each table, your customers will be able to order directly from your tables. You can either use the default 2D code found on talech.com > Website > Website Settings. Or you can create a custom 2D code that will automatically start a dine-in order for a specific table number using our instructions found in Contactless Dining Set Up.  

Default 2D code

1. Go to talech.com > Website > Website Settings. 
2. Scroll down to the Promote section and download and print a copy of the 2D code for each of your tables. 

Custom 2D code

1. Follow the instructions in Contactless Dining Set Up to create a custom 2D code for each of your tables.  
2. Print a copy of each of your custom 2D codes and place them on their corresponding table. Ex: The 2D code you created for table 3 is placed on table 3. 

   

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Dine in experience

1. When a customer scans your 2D code with their mobile device they will be taken to your restaurant’s website. If you set up your table 2D codes with dine in as the default order and the table number, it will automatically open a new dine in order type for that specific table. 

2. From here your customers will be able to browse your menu and add items to their order. 

  
 

3. When placing the order, the customer can enter their table number in the Table Number field if it wasn’t automatically set up with your 2D code. 

 

4. After ordering, your customers will be taken to a confirmation page. This will display the order details, table number, and order number. Your customer can now place another order or scroll to the bottom of the page and track the order. 

 

 

5. In the Register application, navigate to Dashboard > Orders > Online.  
6. From here, you will be able to view all your contactless orders. The ETA, customer name, payment status will all be displayed.  

In the example below, manual approval of online orders is enabled, so the manager or employee must approve the order.  

  
 

7. Selecting an order from the list will bring up that order in your register view. From here, you can Accept or Reject the order. 

 
 

8. Once the order is accepted, the customer will receive a notification and their tracking page will be updated. 

  

 

9. When you mark the order as Ready, the tracking page is updated again and you have the option to send the customer an email. 

 

 

10. The order can now be delivered to the table by your staff or the customer can come pick up the order from your designated area, whichever setup you are using for your restaurant.

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Curbside pickup

If you have enabled curbside pickup from within your talech settings, your customers' experience will look a little different.

1. They will get an email when you mark the order as ready.

 

   

 

2. When they arrive to pick up the order, they will hit the I'm Here button in the email giving them the code for collection:

 

  

 

3. You can monitor when your customers have arrived from the Orders > Online section which will tell you the status of your open orders and exactly how long since the customer has stated they are ready.

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Need more help?

• talech training & device support: 1-888-995-1998
• Paytura merchant support: 1-855-4-PAYTURA or contact Paytura